Olympic Steel
Job Description
The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities to establish strong, long-term relationships with customers. They must ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, enuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.
  • Bachelor’s degree in related field is required and/or 3 plus years’ experience in a steel service center (commensurate sales experience)
  • Outbound call-center experience a plus
  • Prior steel industry and sheet fabrication experience and product knowledge preferred
  • High energy, data analysis, business acumen and strong mathematical skills
  • Strong telephone technique, excellent oral and written communication skills
  • Strong computer skills (Lotus Notes, Excel, Word, PowerPoint, etc.)
  • Self-starter
  • Company
  • Employment Term and Type
    Regular, Full Time
    Work Hours (i.e. shift)
    8 AM - 5 PM
    Salary and Benefits
    We offer a competitive benefits package including medical, dental, and vision benefits, paid holidays, paid vacation, 401(k) matching, tuition reimbursement opportunities, various bonus programs, and much more.
    Required Education
    Bachelor's Degree
    Required Experience
    2+ years
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